LJI Designs FAQ

Hopefully this guide will help you learn how to shop easily using the cart system I have installed at LJI Designs. Please feel free to write should you encounter any problems or feel I could explain something better.


Table of Contents

  1. What form of payment will you accept?
  2. What software do you use for digitizing?
  3. Do you offer tech support should I run into a problem stitching a design out?
  4. Do you convert to other formats?
  5. Do you offer freebies?
  6. What software do you use for Photo Stitch?
  7. What type of stabilizers do you recommend?
  8. Do you have any additional advice for stitch out?
  9. Do you offer custom digitizing?
  10. How can I tell the difference between PeDesign & Sfumato designs?
  11. How do I purchase designs?
  12. How do I change my email address or password?
  13. How do I unsubscribe from the newsletter?
  14. How do I purchase gift certificates?
  15. What do I do if I can't download?
  16. How can I find out if a coupon is still good?

What form of payment will you accept?

  • All transactions go through Paypal. You do not need a Paypal account to make purchases with a credit card.
  • Most of my designs are also available through Stitchery Mall.
  • I do not accept checks or money orders for payment, however, you may use a check or money order at Stitchery Mall.
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What software do you use for digitizing?

I use PEDesign and Embird Studio to digitize my designs.

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Do you offer tech support should I run into a problem stitching a design out?

I want you to be happy with my designs. I offer samples as a way for you to test my digitizing of a design. I encourage you to stitch out any of my sample designs first before purchasing from me. Of course, if you have any questions about my designs please contact me with your questions before purchasing, and should you run into a problem after purchase I will also do what I can to help you with stitching out your designs. I do not recommend resizing photo stitch designs. If you want to resize them I recommend you make the changes on a copy of the design and leave the original design in a safe place.

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Do you convert to other formats?

Most of the catalog of designs is being converted to many formats. New designs are offered in ART, DST, HUS, JEF, PCS, PES, SEW, and XXX. You can easily convert files for yourself with free conversion software that can be found here.

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Do you offer freebies?

Of course, you will find freebies here, but also you will find them scattered among the cart pages.

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Photo Stitch Designs:

What software do you use for Photo Stitch?

I offer photo stitch designs digitized in two different software programs: PeDesign Photo Stitch and Embird Sfumato. To see the difference between the two, click here.

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What type of stabilizers do you recommend?

I have used the following stabilizers with good results: Medium weight cutaway, and medium weight tear-away (on a T-shirt). If you want to stitch on knit fabrics it is advised to use a cutaway stabilizer if the design has many stitches.

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Do you have any additional advice for stitch out?

Hoop fabric and stabilizer together and be sure they are taut. Make sure there are no wrinkles in the fabric. I also strongly advise you follow the color chart I provide with the design. Also, on 6x10 designs, I recommend you wrap the long edges of the inner hoop or use non-slip shelf liner strips. I recommend a test stitch out before you try stitching any photo stitch design on a project, this will allow you to change colors where you wish and get a feel for the stitch out of the design itself.

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Do you offer custom digitizing?

Yes, I offer custom digitizing services for Photo Stitch designs and "regular" embroidery designs at affordable prices. Contact me if you want a photo digitized. You can also read more about those services here. Pictures need to be of a good quality. Custom Photo Stitch design projects have been sent to me by my customers. They can be found in the samples gallery.

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How can I tell the difference between PeDesigns Photo Stitch & Embirds Sfumato designs?

When looking at designs on LJI Designs, the designs created in PeDesign start with PHO as part of their filename, and Sfumato designs start with SFU as part of the filename. This is how you will know what software the design was created in.

Older PeDesign photo stitch designs are denser, but the ones made in v7 are not as dense, you can see actual differences between PeDesign & Embird by looking at the images here.

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How To Use The Cart:


How do I purchase designs?

This is a full lesson of how to purchase 1 item and get thru the cart to your download area. Click here.

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Miscellaneous Information:

How do I change my email address or password?

Log into your account using your current email address and password. Click on My Account in the bar above the category menu. In the middle section of that page is My Account where you can change your account information including your email address and password.

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How do I unsubscribe from the newsletter?

Please click here and follow the instructions for unsubscribing. You will need to be logged in if you don't use the newsletter email to unsubscribe with. You can also click on the link for unsubscribing in the bottom of any newsletter you receive in email to unsubscribe from our newsletter.

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How do I purchase gift certificates?

Please click here and read the faq on how to purchase gift certificates.

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What do I do if I can't download?

When you get to the download page, you will find the "Download" button near the bottom of the page, however, should you see the following: it is because the cart could not confirm your address at Paypal, possibly you chose the option at Paypal for "No Shipping Address Required", by doing so, you stopped this cart cold from allowing you to download the items you purchased. You will have to write me and let me know. I will discuss your options with you at that time.

If you accidentally close your browser coming back from Paypal, you can also come back to LJI Designs, click on Login, and go into your "My Profile", you can then click on the date of your order and download your designs.

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How can I find out if a coupon is still good?

Click here to see if your coupon code has expired.

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Linda Jo Inman
Copyright 2008 LJI Designs. All rights reserved.
Revised: June 02, 2008.

Owned and operated by
Linda Jo Inman
2000-2007 LJI Designs
New York state residents will be charged 8.25% sales tax.

Linda's designs can also be found at Stitchery Mall
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